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Shipping Policy
A legal disclaimer
The information provided on this website is for general informational purposes only and is not intended as medical advice. Our handmade soaps, body butters, scrubs, lip balms, and other body care products are made with carefully selected ingredients, but individual skin sensitivities and allergies may vary.
We recommend performing a patch test before using any new product. If irritation occurs, discontinue use immediately and consult a healthcare professional if necessary. Please review all ingredient lists before purchasing or using our products, especially if you have known allergies.
Our candles should always be burned responsibly. Never leave a burning candle unattended, and keep candles away from children, pets, and flammable materials.
By purchasing and using our products, you acknowledge that you do so at your own discretion. Fragrance by Alba is not liable for any adverse reactions, misuse of products, or damages resulting from the use of our products.
Shipping Q&A
Thank you for supporting Fragrancy By Alba!
Every product is handmade with care, and we strive to process and ship your order as quickly as possible.
Processing Time
Orders are typically processed within 3–5 business days. During holidays, product launches, or periods of high demand, processing times may be extended.
Shipping
We ship orders within the United States using reliable shipping carriers. Shipping costs are calculated at checkout based on your order and delivery location.
Tracking
Once your order has shipped, you will receive a confirmation email with tracking information so you can monitor your package's progress.
Delivery
Estimated delivery times are provided by the shipping carrier and may vary. While we do our best to ensure timely delivery, we are not responsible for delays caused by the shipping carrier, weather, or other unforeseen circumstances.
Incorrect Addresses
Please verify that your shipping address is correct before placing your order. We are not responsible for packages delivered to an incorrect address provided by the customer. Additional shipping charges may apply if an order must be reshipped.
Lost or Damaged Packages
If your package arrives damaged or appears to be lost in transit, please contact us within 7 days of the expected delivery date. We will work with the shipping carrier to help resolve the issue.
Questions
If you have any questions about your order or shipping, please contact us at Atouchoffragancebyalba@gmail.com. We appreciate your patience and thank you for supporting our small business!